1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better browsing experience, and give site owners useful information.
Similar technologies include web beacons, pixels, and local storage, which serve similar purposes. In this policy, we refer to all of these collectively as "cookies."
2. How We Use Cookies
Hypafy and our third-party partners use cookies for the following purposes:
| Category | Purpose |
|---|---|
| Essential | Required for the Platform to function. These enable core features like user authentication, session management, security, and payment processing. Cannot be disabled. |
| Functional | Remember your preferences and settings, such as language, region, and display choices, to provide a more personalized experience. |
| Analytics | Help us understand how visitors use the Platform by collecting anonymous usage statistics. This data helps us improve the Platform's performance and user experience. |
| Marketing | Used to deliver relevant advertisements and track the effectiveness of marketing campaigns. These may be set by our advertising partners. |
3. Specific Cookies We Use
| Cookie | Provider | Type | Duration |
|---|---|---|---|
| __clerk_* | Authentication provider | Essential | Session |
| __session | Hypafy | Essential | Session |
| _ga, _gid | Google Analytics | Analytics | Up to 2 years |
| signIn | Hypafy | Functional | Persistent |
This list may not be exhaustive. We update it periodically as our technology and partners evolve.
4. Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. We do not control these third-party cookies. Their use is governed by the privacy policies of those third parties. Key third-party services that may set cookies include:
- Authentication provider — User sign-in and session management
- Google Analytics — Website usage analytics
- Stripe — Payment processing
- Google Maps — Embedded maps on event pages
5. Managing Your Cookie Preferences
You can control and manage cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored and delete them individually
- Block third-party cookies
- Block cookies from specific sites
- Block all cookies
- Delete all cookies when you close your browser
Please note that blocking or deleting essential cookies may prevent certain features of the Platform from functioning properly. For example, you may not be able to log in or complete a ticket purchase.
For more information about how to manage cookies in your browser, visit your browser's help pages or allaboutcookies.org.
6. Do Not Track
Some browsers offer a "Do Not Track" (DNT) signal. There is currently no industry standard for how websites should respond to DNT signals. At this time, our Platform does not respond to DNT signals, but we respect your privacy choices through the cookie management options described above.
7. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. We will post the updated policy on this page and update the "Last updated" date. We encourage you to check this page periodically.
8. Contact Us
If you have questions about our use of cookies, please contact us:
- Email: privacy@syncafy.com
- Through our Contact page
For more details on how we handle your personal data, see our Privacy Policy.