How can we help?

How to find and buy tickets

Search, select, and purchase tickets for any event on Hypafy.

Where are my tickets?

Access your tickets from the app, website, or your confirmation email.

How to share a ticket

Send your ticket link to someone else by updating the ticket details and emailing it in a few taps.

Accepted payment methods

Credit cards, debit cards, Apple Pay, Google Pay, and more.

How to request a refund

Submit a refund request from your order details page.

Refund policy explained

Understand organizer-set refund policies and what to expect.

How to find events near you

Use location-based search to discover events in your area.

Event was cancelled

What happens to your tickets and refund when an event is cancelled.

Event date or venue changed

How you'll be notified and your options if details change.

Creating a Hypafy account

Sign up with email, Google, or Apple in under a minute.

Resetting your password

How to recover your account if you forgot your password.

Updating your profile

Change your name, email, phone number, and preferences.

Download the Hypafy app

Get the app on iOS and Android for the best ticket experience.

QR code not scanning

Brightness, screen protectors, and other scanning troubleshooting tips.

App crashing or not loading

Force close, update, or reinstall the app to fix issues.

How we protect your data

Our approach to encryption, data storage, and privacy.

Two-factor authentication

Add an extra layer of security to your Hypafy account.

Reporting a scam or fake event

How to report suspicious activity and protect yourself.